AccessiShop
An app designed to enhance the shopping experience for people with mobility disabilities
Overview
AccessiShop is an AI-powered app designed to enhance the shopping experience for people with mobility disabilities. It empowers users to shop independently by offering a range of assistive features, including voice commands for hands-free interaction, precise product location with helpful prompts, accessible navigation to ensure smooth movement through the store, and accessible checkout options for a seamless shopping experience. Together, these features create a more convenient and comfortable way to shop.
Background
According to the World Health Organization (WHO), about 1 billion people globally have a disability, with around 200 million experiencing severe mobility impairments. For these individuals, tasks like shopping in supermarkets can be challenging, often requiring assistance and limiting their independence.
Research
12.5%
87.5%
Have you encountered any difficulties related to your disability during your supermarket shopping experience?
No
Yes
25%
62.5%
12.5%
Less frequently
Biweekly
Weekly
How often do you or they shop at supermarkets?
In your opinion, what aspects of supermarket shopping are most challenging for people with mobility impairments?
Navigation and layout
Other
10.5%
25%
37.5%
37.5%
50%
Friendliness and support from staff and other customers
Checkout process
Product information and price tags
Analysis
Research shows that most individuals with mobility impairments experience difficulties while shopping in supermarkets. Over half visit supermarkets weekly, encountering challenges in various areas, including navigation and layout, accessing product information and price tags, and the checkout process.
Meet Users
Freelance Writer | 45 | San Francisco
David
About
David is a 45-year-old freelance writer who faces mobility challenges and has limited hand mobility, making it difficult for him to use touch-based devices. He values his independence and depends on AI-powered voice commands to handle tasks like shopping, allowing him to complete these activities without physical assistance.
Pain Points
• Limited hand mobility makes typing or navigating apps challenging.
• Difficulty navigating large supermarkets and locating specific products.
• Needs a hands-free solution for managing shopping tasks efficiently.
Goals
• Use voice commands to create shopping lists, locate items, and navigate the store independently.
• Receive clear, accessible voice guidance to locate products on an accessible route.
Minimize screen use, relying primarily on voice commands to complete tasks.
Graphic Designer | 32 | San Francisco
Emma
About
Emma is a 32-year-old graphic designer living in San Francisco. Due to her mobility disability, she uses a wheelchair. she values efficiency and accessibility in her shopping experience. Emma prefers to avoid physical obstacles, seeking solutions that allow her to shop independently and comfortably from her wheelchair.
Pain Points
• Difficulty reaching products and reading labels when shopping in-store.
• Challenges with traditional checkout processes, which can be physically demanding and time-consuming.
Goals
• Access detailed product information to make informed choices before purchasing.
• Complete shopping transactions seamlessly with online payment options to avoid potential difficulties with in-store checkout.
How might we help people with mobility impairments shop independently and navigate supermarkets, enabling them to easily access products and have a more convenient checkout for a better shopping experience?
Smart Voice-Guided Shopping and Navigation Flow
David wants to use AI-powered voice commands to create a shopping list, then independently locate and obtain each item on the list.
Open the app
Activate voice command
Create shopping list
Select store
Match items with supermarket areas
Navigate the supermarket and obtain products
Select the product
Online Payment Flow
Emma wants to learn about product information and complete online payment.
Open the app
Type or scan to find product information
Browse the displayed product information
Add the product to the shopping cart
Checkout online
Complete the purchase
View the shopping cart and make adjustments as needed
Before
After
Smart Voice-Guided Shopping and Navigation Flow
User Testing
In this section, I initially overlooked users with limited hand mobility. I have now adjusted the features by adding a voice command function and incorporating a voice animation to indicate the activation status of the AI voice assistant.
Before
After
Smart Voice-Guided Shopping and Navigation Flow
User Testing
Adding a supermarket logo to the map section can help make it clearer for users to identify which supermarket they are in.
Before
After
Online Payment Flow
User Testing
Adding the total amount on this page would be beneficial, as it allows users to see the total price of all the items in their shopping cart.
Style Guide
Color
#191919
#A8A8A8
#7C7C7C
#17BAAC
#FC8986
UI Components
Button
Button
Button
Button
Typography
Inter
Regular
Medium
Semibold
Aa Bb Cc Dd Ee Ff Gg Hh Ii Jj Kk Ll Mm Nn Oo Pp Qq Rr Ss Tt Uu Vv Ww Xx Yy Zz
0 1 2 3 4 5 6 7 8 9
Conclusion
AccessiShop is an AI app designed for people with mobility impairments, aimed at making supermarket shopping easier and more independent. Through research and testing, I have refined its features to enhance user-friendliness and accessibility. With advancements in AI technology, tools like AccessiShop envision a future where mobility challenges no longer hinder independence in daily life. By continuing to innovate and develop inclusive solutions, we can empower users to shop comfortably and autonomously, fostering greater convenience and freedom.
Let's Talk More
zhangmeng224@outlook.com
© 2024 Meng Zhang. All rights reserved.